Too many payments have been taken
If you think you've had too many payments taken from your salary you must get in touch with your employer.
In an ideal world, your salary deductions will start just after you collect your bike. However, they may start at any time after your application has been approved. Your HR and payroll team should ensure the correct number of salary deductions are made.
Please note 🚨
Cyclescheme is not in control of how and when salary deductions are applied to your pay. We provide employers with the details required to enable them to run the scheme and manage your salary deductions effectively - but it is the employer that actually applies the deductions and manages your pay.
For privacy reasons, Cyclescheme cannot engage with your employer to discuss when deductions have or have not been applied to employees salaries or to review how many deductions have been made in total.
As a result, we will always need to refer you to your employer to resolve queries and questions on this topic.
If you think you've had the right number of deductions but that you've not saved any money, please read our answer 'I don't think I have saved anything' (it is usually the case that you have saved in the normal way - it's just a matter of explaining how payslips are laid out and where to look for the savings).