How do I cancel my Cyclescheme City Bike Hire request?

If you wish to cancel your City Bike Hire request, the best thing you can do in the first instance is to contact Cyclescheme to chat through your requirements. 

You will generally have 14 days from the point of being sent your eCertificate / City Bike Hire redemption code to cancel. 

However, it is sometimes the case that cancellations can only be requested or approved by the employer - so please bear this in mind when contacting Cyclescheme. By alerting us to your desire to cancel we will review your application and advise on the next steps. If we can simply cancel your request for you, we will. If we cannot, we will advise you on the steps to take with your employer. The employer may not have any obligation to allow you to cancel, so again, please bear this in mind.

In all instances, it's wise to get in touch at your earliest convenience.

Helping hand ✋

If you're early in your application you may be able to cancel simply by logging into your MyCyclescheme Account by clicking the ‘cancel my certificate’ button under the My Certificates tab. 

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