What happens if I don't have a smartphone, my phone is not working, or I fail to get reception?

Although SMS is the primary method of communication, we'll also email you a link to your Hire Agreement so you can complete the process on a tablet, laptop or desktop device. You will however need a mobile phone which can receive text messages to ensure you receive the security code. If you have previously already authenticated yourself on your mobile device, you won’t need to do it again. However, if you need to pop out of the store to do this, it's not a problem.

Helping hand ✋

Our dedicated Contact Centre are on hand between Monday to Friday, 9am to 5.30pm if you need any help!

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